Warranty period
All quality-related defects on items sold directly by ALLZONE covered by an extensive warranty, starting from the date of purchase.
ALLZONE's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought inFor quality-related warranty claims, a replacement part will be sent. In situations where a replacement is not an available or preferred option, ALLZONE will offer a partial refund according to the unit's usage time.
Warranties on all replacements follow the same warranty timeframe of the original defective item. Warranties on products are void after having been fully refunded.Please note that more than one type of proof of purchase may be required to process a warranty claim (such as an order number and confirmation of the address the item was originally shipped to).
1.1 Warranty Claim Process
Buyer must provide sufficient proof of purchase
ALLZONE must document what happens when buyers troubleshoot the product
The defective item's visible proof depicting the defect are required
It may be necessary to return an item for quality inspection
For defective items that ALLZONE needs to have returned, warranties on those replacements are voided if the wrong item is returned to ALLZONE or if the defective item is not returned.
1.2 Valid proof of purchase:
Order number from online purchases made through ALLZONE
1.3 Shipping costs must be covered by the buyer in the following situations:
Returning products for any reason other than a proven defect
Warranty claims on items taken outside the original country of purchase
Buyer's accidental returns
Returning personal items
Returning items claimed to have defects but were found by ALLZONE quality control to be in working condition
Returning defective items in international shipping
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
1.4 Not Covered Under Warranty:
Product is sold from second-hand markets, unauthorized establishments/websites and other knockoff stores.
Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non-quality-related issues (after 30 days of purchase)
Free products
Repairs through 3rd parties
Damage from misuse of products or failure to follow instructions or manuals(including, but not limited to: falls, instability)
Anti-rust warranty does not cover these high-salinity coastal cities: Miami, San Francisco, New York, Hawaii, and Houston. If you are located in one of these areas, we recommend choosing other colors such as black or brown instead of silver for better durability.
*Additionally, we reserve the right to disclaim warranty for any product or service obtained and/or used in violation of the laws of any country.
How to get service:
When contacting the service support center, please attach [order information + product questions, it is best to provide videos or pictures]. Our team will reply within 12 hours and provide support to your satisfaction.
Contact us: support@allzoneusa.com
